Voted for by UK customers, a vibrant mix of banks, building societies and FinTech firms join the campaign to find the best financial services providers. National press including The Guardian, Daily Mail, Sunday Express and Daily Mirror help to ensure that the results of the British Bank Awards get heard.


Customers take part by leaving a review about their financial firms on the Smart Money People website. Voting takes about two minutes.


We’ve made it easy to get behind the British Bank Awards. See below for some FAQs, and contact us using the details below to receive our full media pack and “vote for us” banners.

Frequently Asked Questions (FAQS)

When does voting commence?
Voting opens on the 4th November 2019 and closes on the 9th February 2020. On the 13th January we'll create a list of finalists in each category (based on the voting to date), and consumers will continue to vote for these finalists until voting closes on the 9th February.

How are winners decided?
Our awards are customer driven. In general, the highest-rated firm that meets the minimum threshold for each category will win one of our product specific awards. All firms are also eligible for our top level awards. Note: The ‘Best Newcomer’ award will only be awarded to firms that launched on or after 1/1/2016.

What is the voting process?
Customers leave a review for a product on the Smart Money People site. That's it! From landing on the page, to submitting their vote, it should take two minutes or less.

How much does it cost to take part?
There is no entry cost.

When are the winners announced?
Winners will be announced at our awards event which will be held in London on the 5th March

What awards are available?
7 top level awards
Best British Bank
Innovation of the Year
Best Banking App
Best Newcomer
Customer Service Champion
Treating Customers Fairly Champion
Advertising Campaign of the Year

16 product specific awards
Best Alternative Finance Provider
Best Business Banking Provider
Best Business Finance Provider
Best Business Finance Broker
Best Credit Card Provider
Best Current Account Provider
Best Financial Adviser
Best Investments Provider
Best Payment Service Provider
Best Mortgage Provider
Best Specialist Mortgage Provider
Best Mortgage Broker
Best Online Trading Platform
Best Personal Finance App
Best Personal Loan Provider
Best Savings Provider

5 partner specific awards
The Pioneer Award
RegTech Partner of the Year
Technology Partner of the Year
Consultancy of the Year
Marketing Partner of the Year